BOOKING TERMS AND CONDITIONS
Use of Ajwaa Program Website As a condition of your use of Ajwaa program website, you warrant that:
Bank AlJazira retains the right at its sole discretion to deny access to anyone to this Website and the Services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
Prohibited Activities
The contents and information displayed on Ajwaa program website (including, but not limited to, price, discounts, deals, availability of tickets, hotels etc.) as well as the software used to provide such content and information, is proprietary to us or our suppliers and providers. You are allowed to make copies of your travel itinerary (and related documents) for travel or services booked through Ajwaa Program website. Besides making such copies, you agree not to
Use of Services
Bank Aljazira may also alter or remove any content from its Ajwaa Program website without notice and without liability.
Third Party Content, Rules and Restrictions
You acknowledge that Ajwaa Program pre-negotiates rates with suppliers and third party vendors to facilitate the purchase of services on your behalf. The rate displayed on the website is a combination of the pre-negotiated rates for such services that you may purchase.
Separate and additional terms and conditions would apply to your reservation and purchase of travel-related services that you select. Please read these separate terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier or vendor or airline operator or hotel with whom you select to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You accept and agree that any violation of such supplier's rules and restrictions may result in cancellation of your reservation(s) and/or in your being denied access to the applicable travel product or service and/or in forfeiting of any points paid for such reservation(s), and/or in our debiting your account for any costs incurred as a result of such violation.
You agree to inform Ajwaa Program of any circumstance or condition as a result of which you or any person on whose behalf you are making a reservation may require special facilities prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, Ajwaa Program will not entertain any such complaints.
Booking and Payment Policy
You accept and agree that the selection made by you is based on your requirements and after understanding the price, terms and conditions applicable to the booking made by you. Bank Aljazira does not accept any liability for the selection made by you and makes no representation as to suitability, merchantability or appropriateness to your requirements. Ajwaa Program website accepts payments online using Ajwaa Points and credit cards. You accept and agree that any violation or non-adherence of such booking and payment policy terms may result in cancellation of your reservation(s) and/or in your being denied access to the applicable travel product or Service and/or in forfeiting of any Points paid for such reservation(s), and/or in our debiting your account for any costs incurred as a result of such violation.
Booking Cancellation Policy
The customer support working hours of Ajwaa Program are 8 am to 12 am KSA local time from Sunday to Saturday, except on public holidays and holidays declared for private sector establishments in KSA.
Due to the current Covid-19 situation, please note that the cancellation and refund of your flight and hotel redemptions may take up to 8-9 months to be processed due to operational delays by the Travel providers worldwide.
You accept and agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the cancellation policy applicable to your purchase, including, but not limited to penalties and difference in price which may apply. Additionally, you agree that:
Points Cancellation Policy for Credit Card
Delivery Policy
All services purchased on Ajwaa Program website and the transaction receipts will be delivered in the form of a printable electronic ticket ("Ticket") after the successful completion of your purchase. Your ticket will be delivered as a permanent record electronic mail ("E-mail") to the e-mail address you provide at the time of purchase.
You must check that you have received the Ticket for your purchase by E-mail and notify Bank Aljazira without delay if you have not received it within one day after your successful completion of the purchase by calling BAJ Call Center at 920006666.
Bank Aljazira website does not assume liability for non-receipt of Ticket if on account of incorrect e-mail address provided or inability of the server to deliver the email containing your ticket after your successful completion of the purchase or for up to twenty four (24) hours thereafter for any reason whatsoever.
Third Party Sites
Ajwaa Program website may contain hyperlinks to other websites ("Linked Sites") operated by third parties. The linked sites are not under the control of Ajwaa Program and Ajwaa Program is not responsible or accountable for the contents of any linked sites, including without limitation, any link contained in a linked site, or any changes or updates to a linked site. Ajwaa Program is not responsible for any form of transmission, whatsoever, received from any linked site. Ajwaa Program is providing these links only as a convenience, and the inclusion of any link does not imply endorsement by Ajwaa Program of the site or any association with its operators or owners, including the legal heirs or assigns thereof. In addition to the Agreement, you shall also ensure compliance with the terms and conditions of the third parties’ linked sites, with whom you choose to transact. It is hereby clarified that Ajwaa Program shall not be held liable for any transaction between you and any such third party.
Use of Personal Data and Disclosure of Information
Ajwaa Program website shall collect, process and maintain the information you provide on the website in its database in order to conduct its business, web statistics, customer analysis, inform and make available products and services that you may be interested in, marketing promotions, from time to time. The information shall also be used to contact you when necessary such as for promotions, offers, and update records, credit checks, ascertaining financial requirements, debt collection and any other purposes required by law.
Bank Aljazira has the right to disclose, disseminate, share, divulge or transfer information provided by you to Ajwaa Program website partners in other countries and/or with its suppliers, vendors and third party providers as the case may be. You hereby consent to such disclosure and transfer of information on a need to know basis. In accordance Ajwaa Program website and Ajwaa Program website partners will transfer personal data or information, to any other body corporate or a person in the KSA, or located in any other country, that ensures the same level of data protection that is adhered to by Ajwaa Program website.
Intellectual Property Policy
Any software or applications made available to download from Ajwaa Program website ("Software") is the copyrighted work of Ajwaa Program website or its partners, and/or its respective suppliers or vendors. The usage of such software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the software ("License Agreement"). You shall not install or use any software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any software made available for download on Ajwaa Program website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose whatsoever.
Please note that all software, including, without limitation, all HTML code and Active X controls contained on Ajwaa Program website, are owned by Ajwaa Program or its partners, suppliers or vendors and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited, and may result in severe civil and criminal penalties. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.
All the content and information contained in Ajwaa Program website is the intellectual property of Ajwaa Program and shall continue to remain its property save and except any exclusion specified therein. The usage of the Ajwaa Program website or services does not by itself entitle you to a right or license to use or benefit from the intellectual property. Ajwaa Program reserves its rights to initiate proceedings against any acts of infringement in addition to cancellation of the online transaction initiated by you.
Liability Disclaimer
The content, information, software or services published on Ajwaa Program website may include inaccuracies or errors, including pricing errors or mistakes. Ajwaa Program and its partners, suppliers and third party vendors through whom the services are provided (collectively, " Ajwaa Program Partners") do not guarantee the accuracy or authenticity of, and disclaim all liability for any errors or inaccuracies relating to the information and description of the route, hotel, cruise, car and other travel products displayed on Ajwaa Program website (including, without limitation, the price, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Prices are not valid until purchased, and in addition, Ajwaa Program website expressly reserves the right to correct any price errors on Ajwaa Program website and/or on pending reservations made under an incorrect price. In such event, you will have the option to keep your pending reservation at the correct price or cancel your reservation.
You are personally responsible to ascertain and obtain travel documents for your entire trip including passport, entry visas, transit visas, emigration letters and any other specific requirement applicable in the country you are travelling to. Ajwaa Program and Ajwaa Program website partners do not assume any liability for your being denied entry into an airport or country or hotel on account of lack or absence of a travel document.
Hotel ratings displayed (if any) on Ajwaa Program website are intended as only general guidelines and Ajwaa Program and Ajwaa Program partners do not guarantee the accuracy of the ratings and no guarantees about the availability of specific products and services. Ajwaa Program and Ajwaa Program partners may make improvements and/or changes on Ajwaa Program website at any time.
Ajwaa Program and Ajwaa Program partners make no representation about the suitability of the information, fitness for a particular purpose, conditions of merchantability, implied warranties of software, products or services contained on Ajwaa Program website for any purpose, and the inclusion or offering of any products or services on Ajwaa Program website does not constitute any endorsement or recommendation of such products or services by Ajwaa Program and Ajwaa Program partners. Ajwaa Program and Ajwaa Program partners disclaim all warranties and conditions that Ajwaa Program website, its servers or any email sent from Ajwaa Program and Ajwaa Program partners are free of viruses or other harmful components.
The carriers, hotels and other suppliers providing travel or other services on Ajwaa Program website are independent contractors and not agents or contractors of Ajwaa Program. Ajwaa Program is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from usage their products or services. Ajwaa Program and Ajwaa Program partners shall have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
If, despite the limitation above, Ajwaa Program and Ajwaa Program partners are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then Ajwaa Program and Ajwaa Program partners’ liabilities will in no event exceed, in the aggregate, the greater of:
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Ajwaa Program and Ajwaa Program partners.
Limitation of Liability
In no event will Ajwaa Program be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, and strict liability or otherwise) arising out of:
Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law.
Indemnification
You agree to defend, indemnify and keep indemnified and hold harmless Ajwaa Program and Ajwaa Program Partners, suppliers and any of their officers, directors, employees and agents from and against any claims, losses, demands, recoveries, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable attorney fee, brought by Regulatory Authorities or other third parties as a result of:
General
Visa Requirements
Travel bookings done using the Services are subject to the applicable visa requirements to be procured by you. Ajwaa Program and Ajwaa Program partners shall not be responsible for obtaining, verifying or processing any visa related requirements. Ajwaa Program and Ajwaa Program partners shall not be responsible for any issues, including inability to travel, arising out of such visa requirements and shall not be liable to refund untraveled bookings due to any such reason.
Travel Destinations
You must note that travel to certain destinations may involve greater risk than other. It is your responsibility to review warning, announcements and travel prohibitions issued by the necessary government prior to booking travel to the desired destination. By offering for sale travel to particular international destinations, Ajwaa Program does not guarantee, warrant or represent that travel to such destinations is without risk and Ajwaa Program will not be liable for any losses or damages arising from travel to such destinations.
Baggage Allowance
You will be able to view the baggage allowance information for a flight prior to completing your booking. Please contact the airline for any additional information you may require on your baggage allowance.
Force Majeure
Neither party to this agreement shall be liable for failure to perform any of its obligations hereunder during any period in which such performance is delayed by a force majeure event including but not limited to fire, flood, war, riot, embargo, organized labor stoppage, earthquake, hurricane, acts of civil or military authorities, acts of terrorism, acts of god etc. beyond the reasonable control of the parties, provided that the party whose performance is affected by the event of force majeure gives notice in writing to the other party of such event and provided further that the party whose performance is so affected did not act in a reckless manner or did not willfully misconduct itself.
Security
Ajwaa Program maintains strict security standards and procedures with a view to preventing unauthorized access to your data. We use leading technologies such as (but not limited to) 128-bit VeriSign secure socket layer data encryption, firewalls and server authentication to protect the security of your data. Access to your account and account information is protected by a password, which you set. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. If your browser is appropriately configured it should tell you whether the information you are sending will be secure (generally by displaying an icon such as a padlock). The combination of a secure browser at your end and our security measures provide you with the best security available. Once we receive your information, we will take all reasonable steps to protect the information. If Ajwaa Program no longer needs your information, Ajwaa Program will destroy or de-identify it. It may also be possible for you to review and change contact information such as address, phone and e-mail information by visiting any of Bank Aljazira branches and updating your personal profile. It is your responsibility to maintain the secrecy of any user ID and login password you hold.
Cookies
We may gather and analyze information regarding usage of Ajwaa Program website, including domain name, the number of hits, the pages visited and length of user session. This information may be gathered via JavaScript and persisted by using a cookie. A cookie is a small text file placed on your hard drive by our web page server. A cookie will make the use of the website faster and easier.
Transmission Over the Internet
Due to the nature of the internet, transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. We will not be liable for malfunctions in communications facilities that are not under our control affecting the accuracy or timeliness of messages and transactions you send. In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorized activities, we reserve the right to monitor all internet communications including web and email traffic into and out of its domains.
Severability
If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this agreement shall continue to be in full force and effect.
Binding Nature, Benefit
This agreement shall inure to the benefit of and be binding upon the users of Ajwaa Program website and Ajwaa Program and their respective successors and permitted assignees.
Governing Law
The agreement shall be governed by the applicable laws of the Kingdom of Saudi Arabia. You agree that the resolution of any dispute that would arise between them according to the terms will be under the exclusive jurisdiction of the courts of Riyadh, Kingdom of Saudi Arabia.
Any carriage by air using a ticket obtained using Ajwaa Program website shall be subject to the conditions of carriage of the relevant carrier and may also be subject to the Warsaw convention or the Montreal convention, which may limit the carrier’s liability in certain circumstances. You should refer to the applicable convention provisions. Any rights granted herein are reserved by Ajwaa Program website.
Notices
All notices and communications shall be in writing, and shall be deemed given if delivered personally or by courier service, or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address:
ajwaacomplaints@baj.com.sa
