To register please follow these steps:
Step 1: Go to https://www.ajwaa.baj.com.sa/ and click the Register button on the top menu bar. You will be taken to the registration page. Input your Ajwaa membership number and your mobile number that you registered in the bank system, click on accepting program Terms and Conditions, and click on the CAPTCHA button, and then click on “Register”.
Step 2: You will receive a SMS with a code on your mobile number registered in the bank system, enter this code and click on “Submit”
Step 3: You will be asked to create your password, password must be more than 6 characters including one uppercase letter, one special character and alphanumeric character and special character.
Step 4: A successful registration message will appear, and “Account Details” page will show with your account info, enter your email address in the email field then click on “Update”.
Step 5: Login again to your account to see your points balance and enjoy Ajwaa Program services.
Step 6: Go to “MY DASHBOARD” and click on “Passenger Profile”, then fill and save your passport details, also you can add and save any other passengers to the list.
Step 7: In “MY DASHBOARD” you can also add and save the delivery address you to wish to use for shopping from Ajwaa catalogue.
Go to https://www.ajwaa.baj.com.sa/. If you are a registered user, click the Login button and enter your Ajwaa membership number and password. If you have not registered for your Ajwaa program follow the instructions provided in Q1 above.
No, you need to register separately for an Ajwaa account using the process described in Q1 above.
No, you need to register and login through Ajwaa program website.
You can update your email address by following the steps below:
Step 1: Log in to your Ajwaa account on https://www.ajwaa.baj.com.sa/.
Step 2: Click on My Dashboard.
Step 3: Click on My Profile on the left hand side menu.
Step 4: Click on Change Email Address.
Step 5: Enter the new email address and enter your password and click Save Changes.
Step 6: An activation link will be sent to the new email address. Click the link to activate the new email.
Step 1: Go to https://www.ajwaa.baj.com.sa/
Step 2: Click the Login button, on the login page select the “Click here to reset your password” link.
Step 3: Enter your Ajwaa membership number, enter you mobile number registered in the bank system, and click on the CAPTCHA button, and then click on submit.
Step 4: You will receive a SMS with a code on your mobile number registered in the bank system, enter this code and click on “verify”
Step 5: The system will direct you to a page to create your password, password must be more than 6 characters including one uppercase letter, one special character and alphanumeric character.You will receive SMS with 6 digits code on your mobile number registered in the bank system, enter this code and click on “submit”
Step 6: Once your created password gets verified by matching the password criteria, you will get a message that password creation is successful and the system will direct you to the login page.
You earn points for any purchase transactions using Ajwaa credit card and based on the card type as follows:
|
Card Type |
Ajwaa Points Earned Per 1 SAR |
|---|
|
Ajwaa Infinite |
3 points |
|
Ajwaa Signature |
3 points |
|
Ajwaa Platinum |
2.5 points |
Spend more using your Ajwaa credit card and earn more points, but no points will be earned for the ATM cash withdrawals and cash transfer from your Ajwaa card to current account or for SADAD transaction or government payments or digital payments.
Points earned on purchase transactions made on your Ajwaa card are credited to your Ajwaa account immediately and might take 15 days of the transaction appearing on your Ajwaa card statement in some cases.
Once logged into your Ajwaa account, click on "My Dashboard" on the navigation menu then select “My Points Summary”, and you will see the total points earned by month and more other details. And you can view the points details via your Ajwaa Program Monthly Statement that is sent to your registered email at the bank every month.
You are able to see the total points earned for the month in your Ajwaa account. For questions on points earned on specific transactions, please contact our BAJ call center at 8002440404. And you can view the points details via Ajwaa Program Monthly Statement that is sent to your registered email at the bank every month.
Yes and the points will be earned based on the purchase amount and not the total amount posted to your credit card statement.
Yes, your Ajwaa points will expire 2 years from the date they are credited to your Ajwaa account. To see the number of points coming up for expiry you have to log in to your Ajwaa account and click on My Dashboard on the navigation menu. Scroll down to the seventh section “My Statement” of the dashboard, and you will see the expiry dates of your points.
You can start redeeming your Ajwaa points as soon as they get credited to your Ajwaa account.
Ajwaa program allows you to redeem the points you have earned for a wide selection of rewards. You can choose from travel bookings for your next vacation, merchandise items such as electronics, home goods and fashion accessories or gift vouchers to retailers and restaurants. You can also choose to convert your Ajwaa points into popular frequent flyer airline, frequent guest hotel programs, charity and telecom partners.
The program also offers you the ultimate flexiblity by being able to convert your points for Easy Cashback.
To redeem your points, login to your Ajwaa account and select a reward category from the main page (e.g. Flights, Hotels, Car Rental, Shop, etc.). Follow the prompts to complete your reward redemption.
Yes, you can choose to pay a redemption with only points or Payment card+Points or Payment card only.
No, the reservation has to be made online and you need to be logged-in as a registered user in Ajwaa program website to protect your account and for security reasons.
To retrieve this information, please log in to your Ajwaa account and click on My Dashboard. Click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
In the E-Tickets, Vouchers & Invoices section, you will be able to print, email and download the e-ticket/hotel reservation/car rental booking confirmation vouchers.
You need to ensure the details entered at the time of redemption are correct. If there is any descrepancy, please contact our BAJ Call Center at 8002440404 as soon possible to cancel the booking and re-book with the correct information.
Once the reservation is completed a confirmation number will be displayed on screen.
Click on My Dashboard on the navigation menu. You can search for the redemption using the confirmation number, and your booking will be displayed.
You can also click on My Redemptions on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
If you do not receive a confirmation email within 24 hours, you may want to check to make sure it wasn't delivered to your junk email box.
For non-receipt of confirmation emails please contact BAJ Call Center at 8002440404.
We use an instant ticketing process, so no fares are guaranteed until the reservation is ticketed.
There is no provision for putting a reservation on hold, and we don’t take any requests for wait list reservations. All reservations must be confirmed and purchased instantly.
The itinerary and its price are provided on the condition that you use all segments of the ticket. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segment.
Once a reservation has been processed, we are unable to add any additional passengers. You need to go online and book a new reservation for additional passengers.
Once a reservation is made, no name changes are permitted at any time. The reservation name must match with a valid passport and will need to be to be presented upon check-in. Any name changes will result in cancellation. Tickets are not transferable at any time.
We cannot allow cancellations or removal of one passenger from the booking if required, we can allow changes to be made to this passenger’s booking if airline fare rules for the ticket permit this. Additional charges for a higher fare may apply. We can divide and cancel the passenger who does not wish to travel however no refunds will be processed.
All airline tickets are issued as E-Tickets (Paperless Electronic Tickets).
You do not need to present the E-Ticket when checking-in. All you need is the PNR (airlines reservation number) or the 13-digit E-ticket number when checking-in. You will find this number on the confirmation email that is sent to your registered email address.
There are no refunds made in case of a “no show”.
No, you do not need to reconfirm your flights. The reservation is confirmed once ticketed. However, flight schedules are subject to change without notice. You may want to check with the airline for the correct flight status in advance of your travel.
Yes. Prices include all applicable taxes and fuel surcharges. You can see all of these in the price break-down.
Baggage size and weight restrictions vary by airline. Baggage fees are not included in your total trip cost when making an airline ticket redemption or booking in this program. Fees are collected by the airline at the time of check-in.
As these policies are subject to change at any time, please check your airline’s website for the current baggage information.
Upgrades policies and charges vary by airline, please contact the airline you selected for any upgrade request.
No. You are not able to book only for a child, and adult passenger must be included in the same booking.
No, Travel for unaccompanied minors cannot be booked through Ajwaa Program website and needs to be done directly with the airline. The precise regulations vary by airline.
When making your reservation, use the child’s age on the date of travel to select an appropriate seat (infant, child etc.)
The conditions for special requests vary for each airline. Please contact the airline directly with your request once your reservation is confirmed.
Any special request should be directed to the airline.
We do not have access to seating selection. You will need to contact the airline with your request once your reservation is confirmed.
Regulations and guidelines vary by country and by airline. Please check pet travel regulations with the airline before you make a booking. Pet information (such as what type, age, weight and cage) is required when making such arrangements. Any additional fees incurred for pet travel will be paid directly to the airline when checking-in.
Please visit the airline’s website or contact them directly to enroll in their frequent flyer or mileage program.
Policies on mileage credits after travel is completed differ by airline. Please contact the airline directly for further information.
You cannot use airline miles to purchase your ticket through Ajwaa program. Please contact the airline directly to purchase tickets using your airline miles.
Yes, you can add the frequent flyer number at the time of booking.
No, you cannot convert airline miles to Ajwaa points. However, you can convert your Ajwaa points to a select number of frequent flyer airline mile program. Please go to the Points Exchange option in the redemption catalog.
Yes, the points are deducted during the time of booking.
We are unable to hold rooms without a payment.
The minimum is 1 night.
Yes. Your booking is confirmed and guaranteed immediately. However, you may not be assigned to a room until you check in.
Beds are based on the number of people selected per room at the time of booking. If the option is offered, you can choose your bed type under the room preferences during the time of booking. Hotels will try to accommodate the request, but it depends on availability.
The default bed type is usually a double bed.
In the majority of countries, the minimum age for renting a car is 18. However many car rental companies need evidence that anyone aged under 25 is an experienced driver. Also, many car rental companies don’t rent cars to elderly people. The normal for most companies is for the driver to be aged between 18 and 75. If you fall outside of this age group, you cannot make a booking through Ajwaa Program. Please check with the car rental company directly for alternate options.
When you pick up your rental car you will need to have your redemption or booking confimration, which confirms the details of the reservation, plus a driver’s license and a credit card.
It is also advisable to have your passport and an international driving license, as many car rental companies also insist on seeing these documents. The precise requirements of each car rental company can be found in the Booking Terms and Conditions section of car rental company website.
The majority of car rental companies do not require an international driver’s license. However, in some countries an international driver’s license is mandatory. To find out more information, you can contact your embassy in the country or state you are travelling to. You can also find the information in the Booking Terms and Conditions of the car rental company website.
Car rental companies request flight information in case your flight is delayed or cancelled. That way, they will know when to expect you to pick up the car.
If you have provided all requested information about your flight at the time of booking, the car rental company will have the information at its disposal, and will make every effort to accommodate your reservation. If your flight is delayed, please contact the car rental company directly using the contact information provided in your booking confirmation.
If you are very late, the car rental company has the right to cancel your order. The order will also be cancelled should you fail to arrive. You can find more information in the Booking Terms and Conditions section of the car rental company website.
In the majority of cases, airport tax is already included in the rental price. However, certain companies do ask you to make such a payment at the time of rental.
You may rent a car from another location. However, if you are travelling by air, it is advisable to rent a car from the airport for convenience.
Additional accessories or services cannot be ordered from Ajwaa Program website when submitting an order. You can directly request the rental company while picking your car and pay the additional cost directly.
We will not be able to extend the rental once the booking is confirmed. Please contact the car rental company directly for any extensions and you may pay the additional cost directly to the company.
It is possible for you to return the rental car to a different location. Note that prices for “one way” services are typically higher compared to when you return the car to the same location as picked up.
Policies differ by car Rental Company and country. Please refer to the car rental terms and conditions printed on your confirmation voucher.
You do not need to input any credit card information at the time of making a card rental redemption using your Ajwaa points. However, please note that the majority of car rental companies require you to present a credit card when you pick up your rental car.
Car rentals are priced per day (24 hours increments). If you want to rent a car for 47 hours, you have to pay for two days of rent. If you rent a car of 49 hours, this constitutes three days of rent.
Ajwaa program brings to you a wide range of options ranging from electronics items, fashion accessories, home goods and gift vouchers to popular retailers in the Kingdom of Saudi Arabia and the United Arab Emirates.
Gift vouchers can be used toward purchases at the respective retailer or restaurant. Prior to making your purchase at the outlet, present your voucher to the cashier (The voucher can be carried on your hand held device or printed) and the voucher amount will be deducted from your total purchase amount. The virtual gift voucher will be received within 3 days from the moment of redemption.
If the value of your purchase at the retailer or restaurant is more than the value of the voucher, you must pay the difference. If the value of your purchase is less than the amount of the voucher, you will not be entitled to a refund for the difference.
Yes, the voucher will be sent to your email, you can print it and hand it to any member of your family or friend, authentication is not required at the time of using the gift voucher.
All the conditions related to the use of the voucher are printed on the voucher. For additional queries, please contact the retailer or restaurant using the phone number printed on the voucher.
All voucher redemption confirmations will be sent to your registered email address. You can also access your voucher details by logging in to your Ajwaa account and clicking on My Dashboard. Click on “My Redemptions” on the left hand menu, select the specific booking by clicking View Details and your booking will be displayed.
On the section of E-Tickets, Vouchers & Invoices, you will be able to print, email and download vouchers.
You may click on the item to view the voucher details or may choose to have the voucher resent to your registered email address.
During the redemption checkout process, you can view your shipping fee in the Cart Summary. The equivalent point value for the shipping fee will be displayed and will be deduced from your available points balance.
You will be informed by email when we ship your items and you will be given a tracking number. All deliveries are handled by reputable courier services.
Unless otherwise stated, your item will be delivered within 15 working days (excluding weekends and public holidays).
You will be able to transfer your Ajwaa points for miles or points in the following programs:
Step 1: To transfer your points, log in to your Ajwaa account and click on “Points Exchange” from the home page.
Step 2: Select the program you would like to transfer your Ajwaa points into.
Step 3: Select the number of Ajwaa points you want to transfer.
Step 4: Enter your first and last name and your email address.
Note: the number of Ajwaa points available must be equal to or more than the number of points required to complete the transfer.
If the selected partner requires membership to be entered, please make sure to enter the correct membership number for the program you are transferring points into.
Step 5: Complete the remaining required details and click “Transfer Points” and you will receive an email confirmation confirming the transfer transaction.
Your request will be processed and within 5 working days, you should see the additional points appear in your selected program.
The bank will transfer the total amount donated through the Ajwaa program to the charity partner by the end of June and the end of Dec of every year.
Yes, you need to provide a membership account number in order to complete the transfer request. To sign up for membership, please visit the airline or hotel’s website.
Easy Cashback redemptions are processed within 3 days of you making the successful transaction on your Ajwaa credit card. You will see a credit appear on your Ajwaa credit card statement with the following description: "Ajwaa Easy Cashback" within 24 hours of you receiving the success emailer.
You are only able to have one Easy Cashback redemption request active at any given time. Easy Cashback redemptions are processed within 3 days of your redemption request. After your redemption request is processed, the redemption option will be available to you again in your Ajwaa account.
You will receive an email confirmation within 3 days of your redemption request. The email will inform you if you have received a credit transaction.
Redemption changes are not permitted in Ajwaa program. You can cancel the redemption and make a new redemption.
The working hours of Ajwaa Program are 8 am to 12 am KSA local time on each day from Sunday to Saturday,except on public holidays and holidays declared for private sector establishments in KSA.
Step 1: You need to call Bank AlJazira call center 8002440404 and request from the agent to cancel the redemption.
Step 2: You will receive an email confirming for cancellation request and the status of this booking will be “cancellation is in progress”.
Step 3: Request for permitted cancellation will be processed within 24 hours after all payments required to process the request are settled.Once cancellation is completed, you will receive another email with updated status as “redemption is canceled” or “cancelation request failed”.
Step 4: Refund of the canceled redemption will be administered by the supplier terms and conditions in addition to Ajwaa program cancellation fee of SAR 150. Once the refund has been received from the supplier,Bank AlJazira call center will process the refund to your Ajwaa points accounts if your redemption was redeemed with points only, or / and to your credit card used for booking if you use points+pay.
On addition to the above steps, Ajwaa program supports immediate cancellation for emergency cases (subject to the cancellation policy of the service provider and to the notice time for the cancellation request) where customer follows the below steps:
Step 1: You need to call Bank AlJazira call center 8002440404 and request from the agent to cancel the redemption.
Step 2: Call center agent will route the call to Ajwaa support team who will ask you few security questions for authentication after you answer the questions the agent will process the cancellation request.
Step 3: You will receive an email with cancellation status as “redemption is canceled” or “cancelation request failed”.
Step 4: Refund of the canceled redemption will be administered by the supplier terms and conditions in addition to Ajwaa program cancellation fee of SAR 150. Once the refund has been received from the supplier, the call center will process the refund to your Ajwaa points accounts if your redemption was redeemed with points only, or/and to your credit card used for booking if you use points+pay.
Cancellation fee is subject to the redemption type and service provider cancellation policy as follows:
|
Redemption Category |
Redemption Type |
Ajwaa Program Cancellation Fee |
Service Provider Cancellation Fee |
|---|---|---|---|
|
Travel |
Flight |
SAR 150 |
Subject to the service provider policy |
|
Hotel |
SAR 150 |
||
|
Car Rent |
SAR 150 |
||
|
Non Travel |
Gift Voucher |
Free |
|
|
E-hopping |
Free |
||
|
Points Exchange |
Free |
||
|
Easy Cashback |
Free |
You will not earn points for transactions made with certain digital payment services.
These services include:
· HALALAH
· BAYAN Pay Co
· STC Pay
· SADDIDLY
You can easily donate to AlNahda using your Ajwaa points by following the below easy steps:
You can easily convert your Ajwaa points to Neqaty by following the below easy steps (You must have 7,855 Ajwaa points or more):
You can easily donate to Children with Disability Association following the below easy steps:
To view the points that will expire, please log into your Ajwaa account, click on My Dashboard on the navigation menu then select “My Points Summary”, and you will see the points that will expire and more other details.
There are many redemption options that you can choose from such as merchandise, vouchers, cashback or transfer your points to any of Ajwaa partners.
Your available points have reduced as they have expired. You can view the points details via Ajwaa Program Monthly Statement that is sent to your registered email at the bank every month.
And you can view the points that will expire by logging into your Ajwaa account, click on My Dashboard on the navigation menu then select “My Points Summary”, and you will see the points that will expire and more other details.
If you have used your points that are about to expire for a redemption, upon cancellation of the redemption, you will not receive a refund of those points if the points have already expired.
You can easily donate to Consumer Protection Association following the below easy steps:
You can easily donate to “Ehsan” following the below easy steps:
Items can only be returned within 15 business days from the delivery of the item provided the supplier confirms that the item can be returned.
You can easily donate to Saudi Cancer Society following the below easy steps:
You can easily convert your Ajwaa points to qitaf by following the below easy steps (You must have the minimum of 2,835 Ajwaa points or more):
